Contact information for each enquiry
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Who to speak with
Complaints
Post:
Customer Services
AllClear Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW
If you require emergency assistance please call +61 2 9333 3922.
If you need to contact us via email regarding your assistance case or claim, please do so at [email protected]
For claims please contact [email protected]
For all documentation queries please contact [email protected]
If you need assistance using our website please contact [email protected].
For all other enquiries, you can contact us on +61 2 9333 3923.
You can also talk to us on Twitter. https://twitter.com/AllClearAus.
Contact Centre opening hours
Monday – Friday:
9:00am – 5:00pm
Saturday:
Closed
Sunday:
Closed
Accessibility Services
Accessibility Services
We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.
For more information, please visit National Relay Service (NRS) website.
1. TTY (Speak and Read, Type and Read, and Type and Listen)
This is a teletypewriter service where you can speak or type your message, with options to read or listen our responses.
Dial 133 677 then ask for All Clear Number
2. Voice Relay
This is a speak-and-listen relay service for people who have speech limitations to use the phone.
Dial 1300 555 727 then ask for All Clear Number
3. SMS Relay
This is a SMS relay service where you can text on any type of mobile phone, with options to read or listen to our responses.
Text 0423 677 767 then ask for All Clear Number
Customers Experiencing Vulnerability
Customers Experiencing Vulnerability
We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:
Customers Experiencing Vulnerability
Domestic and Family Violence Support
If you have a language preference other than English
If you have language preference other than English
At your request:
- We can provide information about our services in different languages.
- You can write to us in your preferred language and we will have your correspondence translated.
- We can arrange for our correspondence to be translated into your preferred language.
Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.
