Contact us

Monday – Friday: 9:00am – 5:00pm
Saturday: Closed
Sunday: Closed

We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.

For more information, please visit National Relay Service (NRS) website.

1. TTY (Speak and Read, Type and Read, and Type and Listen)

This is a teletypewriter service where you can speak or type your message, with options to read or listen our responses.
Dial 133 677 then ask for All Clear Number

2. Voice Relay

This is a speak-and-listen relay service for people who have speech limitations to use the phone.
Dial 1300 555 727 then ask for All Clear Number

3. SMS Relay

This is a SMS relay service where you can text on any type of mobile phone, with options to read or listen to our responses.
Text 0423 677 767 then ask for All Clear Number

We are committed to taking extra care of customers who experience vulnerability and financial needs. 

At your request:

• We can provide information about our services in different languages.
• You can write to us in your preferred language and we will have your correspondence translated.
• We can arrange for our correspondence to be translated into your preferred language.

Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarising and translation services.

To make a complaint you can get in touch with us on the details below.
By email:
[email protected]

By post:
Customer Services
AllClear Travel Insurance
Level 9, 35 Clarence Street
Sydney NSW 2000, Australia

Our dispute resolution process

For detailed information on our complaint handling process, response times or escalating a complaint for external review by Australian Financial Complaints Authority (AFCA). Please view or download our policy

General Insurance Code of Practice
The General Insurance Code of Practice, introduced by the Insurance Council of Australia in 1994, is a voluntary code that has been regularly updated. It outlines the standards general insurers must follow, including being transparent, fair, and honest. It also specifies timeframes for responding to claims, complaints, and customer requests.

For more information on the General Insurance Code of Practice and the Code Governance Committee, visit https://insurancecode.org.au/