Making changes to the cover on your policy
This help article talks about ways you might need to amend your policy after you have bought it.
If you have a change in your state of health after buying your policy, please read our specific help article on this topic.
There are some changes to your cover that are known as Optional Extras, and primarily added during your quote. You can read more about them in this help topic: What is covered.
Upgrading the region of cover
If you have an annual multi-trip policy that covers Europe, can you upgrade the region of cover?
It may be possible to upgrade the region your policy covers. To find out for sure, you will need to speak to our customer service team on +61 2 9333 3923.
Please note an additional premium would be required for the upgrade.
Extending your cover while you’re abroad
Can you extend your cover while you’re abroad?
Yes, in most cases we would consider an extension to your holiday. You will need to contact our customer service team on +61 2 9333 3923 to discuss the request further.
Adding a medical condition that you missed
How do you add a medical condition that you missed on your travel insurance policy?
If you are yet to depart on your trip, simply call us on +61 2 9333 3923 and we will be happy to amend your medical information.
If you have departed on your trip, we are unable to make changes to your medical information while you are on holiday. However, please still contact us contact us, and we will find out from the Underwriter how your cover is affected.