Our Guides

Get help on using your account. Where can you find your account number? How can you print out your policy documents and can you renew your policy through your account

Need help filling out our online medical screening process? Read our step-by-step guide to declaring pre-existing medical conditions here

Find out what to do if your state of health changes or you’re diagnosed with a new medical condition after buying your policy

Has your state of health changed after buying your policy? Read on to see how to upgrade the region, extend or add a medical condition to your cover

Confused how to find the right policy for you? Continue reading to see how we will help you find your perfect policy

Read on for information on the main benefits and exclusions of our specialist travel insurance packages

Read to find out how your policy documents will arrive, what to do if they haven’t arrived via post or email and which documents you need to take away with you