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Epilepsy travel insurance
This article explains how to get the best epilepsy travel insurance, what you need to declare, and how much cover you can get.
Cancer travel insurance
We can quote for every type of cancer. Find out how how much cover you can get, and how to get a quote for your circumstance.
Age guides
Help Articles
FAQ’s
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Financial Hardship Policy
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Customers Experiencing Vulnerability
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DOMESTIC AND FAMILY VIOLENCE POLICY
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If you’re getting stuck in a loop of questions
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If you need to declare more than 14 medical conditions
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General questions on destinations covered
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Which region your destination is in
Unsure which region your destination is in? Continue reading to find out the answer.
Exclude baggage cover
Read on to find out what baggage cover is and if you can exclude it from your cover.
Exclude cancellation cover
Discover if you are able to exclude cancellation cover when getting a quote from us.
Golf cover
Learn more about which of our travel insurance policies can include golf cover.
Winter sports
Learn about what our winter sports cover includes. See which sports are covered and whether you are within the correct age limit.
24 hour emergency medical support and repatriation
Read about what repatriation is and whether your insurance package includes it.
Cancellation cover
See what your cancellation cover includes. From when are you covered for to cancel your holiday?
Joint travel insurance policies
Read more to see if you can buy a joint travel insurance policy and if you can travel independently on it.
Declaring your medication
Discover more about our medical screening process and the questions you will be asked.
Quoting on behalf of someone else
Click here to see what information we will need for you to receive a quote on behalf of someone else.
Prices per person
Find out if the quote you have received is the total price or price per person.
Your age and your travel insurance quote
See when you have to declare your age and if you are within our age limit.
Getting cover after you have left Australia
Read on and find out if you can buy travel insurance after you have the UK or RoI.
Cover for children
Discover if children under the age of 18 can be covered on their own travel insurance policy and if there are any special terms and conditions.
When we need to know about your medication
Click here to see if you need to declare which medication you are taking when buying travel insurance.
Understanding the medical warranty and pre-existing conditions
See what our definition of medical warranty is. What is a pre-existing medical condition?
How long your quote lasts
Confused about how long your quote will last for? Learn about your quote’s validity by reading on.
Using your account
Get help on using your account. Where can you find your account number? How can you print out your policy documents and can you renew your policy through your account?
Password problems: How to fix them
Forgotten the password for your account? Read on to find out how to retrieve it.
Declaring digestive system conditions
Discover if you can declare ‘acid reflux’ on our travel insurance policies.
Holiday protection: End Supplier Failure and Scheduled Airline Failure
Read more about holiday protection insurance and how to protect yourself financially.
ABTA and ATOL: What you need to know
Unsure what ABTA and ATOL mean? Carry on reading to find out what they are and how they benefit you as a holidaymaker.
Declaring hypertension or high blood pressure
Discover if declaring ‘controlled blood pressure’ is the same as declaring ‘high blood pressure’ by reading on.
Declaring broken bones
Broken a bone and unsure if you have to declare which bone you have broken specifically? Learn more here.
Declaring undiagnosed conditions
Discover if you can buy travel insurance whilst your condition is undiagnosed and what you need to declare to us.
Declaring cancer conditions
Confused about how to declare a re-occurance of cancer? Carry on reading to find out the answer.
Declaring heart conditions
Find out what type of procedure to choose in our medical screening process when declaring angioplasty by reading this help article.
General problems getting through the medical section
Need help filling out our online medical screening process? Read our step-by-step guide to declaring pre-existing medical conditions here.
Terminal conditions
Read on to find out more about the cover we can provide for people with terminal conditions and how to purchase it.
Cover when travelling overseas for medical treatment
Travelling abroad to receive medical treatment? Find out if you will be covered by our travel insurance packages.
How long you can go away for on each individual trip
Unsure how long your single-trip policy or annual multi trip policy will cover you for? Read on to find out.
Editing your quote
Click here to see how you can edit or remove a medical condition from your quote during the medical travel insurance quote process.
Changes in state of health
Find out what to do if your state of health changes or you’re diagnosed with a new medical condition after buying your policy.
Making changes to the cover on your policy
Has your state of health changed after buying your policy? Read on to see how to upgrade the region, extend or add a medical condition to your cover.
Buying your policy
Confused how to find the right policy for you? Continue reading to see how we will help you find your perfect policy.
Payment methods
Click here to see a list of the payment methods we currently accept during the travel insurance purchasing process.
Being fit to travel
Read on to see how being unfit-to-travel can affect your travel insurance policy. Find out how to prove you are fit-to-travel.
Declaring stroke
Find out what you need to declare if you have or have had a stroke of any severity by reading on.
Your payment has not processed
Unsure why your payment has not processed? Continue reading to see our steps for resolving the issue.
Saving, retrieving or printing your quotes
Unsure of how to save, print or retrieve your quote? Read on to find out the answers.
Questions on the premium
Discover which factors affect your quote, how the premium is calculated and whether the quote given is the final price by reading on.
Main benefits, exclusions and excesses
Read on for information on the main benefits and exclusions of our specialist travel insurance packages.
Declaring back pain
Carry on reading for information on declaring back pain, including questions that have been asked by other customers.
Single trip policies
Learn more about our single trip policies. Is there an age limit? How soon will your cover begin after purchasing it?
Annual multi-trip policies
Carry on reading to find out how to purchase or amend an annual multi-trip policy and what you will be covered for.
Declaring a brain tumour
Continue reading to find out which types of brain tumour we cover and if you need to declare a brain tumour you had in the past.
Declaring arthritis
Find out if you need to declare your arthritis and to see which types of arthritis we offer cover for.
Hazardous and sporting activities
Learn about the cover we offer for golfing, scuba diving, winter sports, cycling and mountain rescue.
Declaring pregnancy
Unsure if being pregnant affects getting a quote? Read on to see if you need to declare your pregnancy and what our cover will provide you with.
What you need to declare during the quote process
Confused about declaring your medical conditions? Read on to discover what you need to declare in our medical screening process and why.
General quote problems
Stuck at any point during the quote journey? Find out how to continue the process by reading our helpful tips page.
Cruise travel insurance
Confused about our specialist cruise travel insurance? Find out how to get a quote, whether you will be covered for land holidays and whether cruise cover is included in your medical travel insurance quote.
Who do you need to speak to?
Click here to see if you can get a quote via our LiveChat service and how to opt out of receiving marketing information.
How to renew your policy
Unsure about how to renew your annual multi-trip policy? Read on to find out all your need to know about renewals and how we calculate the prices for our quotes.
Cover for non travelling relatives
Carry on reading to find out if you are covered for cancellation if a family member’s illness worsens.
How where you live affects your quote
Living abroad and wondering if you can get a quote from us? Read on to find out the answer.
FAQs about cover for travel within Australia
Continue reading to see if you have to enter each country you are visiting in our quote process as well as finding out which countries our travel insurance packages do not cover.
Your policy documents
Read to find out how your policy documents will arrive, what to do if they haven’t arrived via post or email and which documents you need to take away with you.
Contact information for each enquiry
Have an enquiry but don’t know who to speak to? Read on to discover the relevant contact information and phone number for your enquiry. You can also use live chat!
Finding your medical condition
Continue reading to discover how to easily navigate our quote system and how to find your medical condition.