Call Toll-Free Now! 6 days a week 1800-78 58 70 or
Call Toll-Free Now! 6 days a week
1800-78 58 70
Travel Alerts - (Including latest development on COVID-19 and the global do not travel issued by DFAT on the 18th of March)
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    Contact information for each enquiry

    Who to speak with

    Complaints

    complaintsaustralia@mapfre.com

    Post:

    Customer Services
    AllClear Australia
    Suite 1.04, Level 1, 19 Harris Street
    Pyrmont, 2009 Sydney NSW

    If you require emergency assistance please call +61 2 9333 3922.

    For claims please contact allclearclaims@mapfre.com.

    For all documentation queries please contact allclearservice@mapfre.com.

    If you need assistance using our website please contact allclearservice@mapfre.com.

    For all other enquiries, you can contact us on +61 2 9333 3923.

    You can also talk to us on Twitter. https://twitter.com/AllClearAus.

    Contact Centre opening hours

    Monday – Saturday:
    9:00am – 5:00pm

    Sunday:
    Closed

    Accessibility Services

    Accessibility Services

    We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.

    For more information, please visit National Relay Service (NRS) website.

    1. TTY (Speak and Read, Type and Read, and Type and Listen)

    This is a teletypewriter service where you can speak or type your message, with options to read or listen our responses.
    Dial 133 677 then ask for All Clear Number

    2. Voice Relay

    This is a speak-and-listen relay service for people who have speech limitations to use the phone.
    Dial 1300 555 727 then ask for All Clear Number

    3. SMS Relay

    This is a SMS relay service where you can text on any type of mobile phone, with options to read or listen to our responses.
    Text 0423 677 767 then ask for All Clear Number

    Customers Experiencing Vulnerability

    Customers Experiencing Vulnerability

    We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:

    Customers Experiencing Vulnerability

    Domestic and Family Violence Support

    Financial Hardship Support

    If you have a language preference other than English

    If you have language preference other than English

    At your request:

    • We can provide information about our services in different languages.
    • You can write to us in your preferred language and we will have your correspondence translated.
    • We can arrange for our correspondence to be translated into your preferred language.

    Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.