Information for AllClear Traveller, Gold and Gold Plus policyholders
Cyclone Gita hit Tonga on the 12th February and is now headed towards Fiji
The following terms apply to customers who bought their policy before 12th February 2018. If you have bought your policy from 12nd February onwards, the Cyclone would be deemed to be a known event – so no cover is in place.
You can find additional travel guidance here http://smartraveller.gov.au/Countries/pacific/Pages/tonga.aspx
In the event of a claim please check the specific terms used in your policy wording, however, for the above policies the cover provided is outlined below.
For customers in Tonga or Fiji
If you’re stuck in Tonga or Fiji and unable to return to Australia, your existing policy will automatically extend cover – until such time as you are reasonably able to return home.
- Delay to your travel
You are not covered for Travel delay.
If you have any requests which fall outside of the guidelines above, please contact our Customer Care Team on +61 2 9333 3922
For customers who are still in Australia and have not yet travelled
Where possible, you should source a full refund from your travel provider. You may still be able to re-book / alter your travel plans – any cost associated with this would not be covered.
If you wish to rearrange your trip dates, we can allow the cover dates to be transferred to a new trip – as long as the new trip is within 3 months of the original departure date; is for the same (or no longer) duration; and is to the same geographical area.
- Delay to your travel/abandonment of your trip
You are not covered for Travel delay or abandonment.
If you have any requests which fall outside of the guidelines above, please contact our Customer Care Team on +61 2 9333 3922