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Help Centre

Choose where you would like help from one of the topics below.

Contacting us Finding who you want to speak to.

What is covered Main benefits. Also includes pregnancy, cruise, max trip lengths and non travelling relatives

Making a claim How to make a claim.

Product design and distribution policy AllClear are committed to having a customer-centric approach to the development and distribution of our travel insurance products.

Your quote Issues with the quote journey and understanding your premium. Saving, retrieving and editing your quote.

Your policy Making changes to your cover. Buying, renewing or cancelling your policy.

Your medical conditions Finding and declaring your medical conditions in the quote journey. Being fit to travel.

Your holiday destination The region which your holiday destination is in, depending on the policy you choose.

FAQ's Our frequently asked questions

Financial Hardship Policy If you are experiencing financial hardship

Customers Experiencing Vulnerability Arranging support for any vulnerabilities our customers may have

Domestic and family violence policy AllClear domestic and family violence support.

Find answers to any questions that you may have. Either click on the topic that you need help with from the choices above or use the search box.

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Contact information for each enquiry

How to renew your policy

Your policy documents

What you need to declare during the quote process

Disclaimer - Accessibility - Cookie Policy - Privacy Policy - Terms and Conditions

You Are in Safe Hands

This insurance is underwritten by Mitsui Sumitomo Insurance Company Limited (Mitsui Sumitomo), ABN 49 000 525 637, AFSL 240816. AllClear Insurance Services Pty Limited ABN 76 165 270 066, trading as AllClear Travel Insurance, is an Authorised Representative appointed by Mitsui Sumitomo to distribute and administer this insurance product. Mitsui Sumitomo also engages Europ Assistance Australia Pty Ltd, ACN 140 219 594 to provide claims handling services in relation to this insurance product.

* The product information contained on this website is a brief summary only. For full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Policy Wording and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to acquire the product.

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