Toll-Free Call Centre 6 days a week 1800-78 58 70 or
Toll-Free Call Centre 6 days a week
1800-78 58 70
View Opening Times

Telephone Hours

  • Monday - Thursday: 8:30am – 7:00pm
  • Friday: 8:30am – 6:00pm
  • Saturday: 9:00am – 5:00pm
  • Sunday: Closed

AllClear Travel

Medical travel insurance with Big Tick

Home > Help Centre

Help Centre

Choose where you would like help from one of the topics below.

Your quote Issues with the quote journey and understanding your premium. Saving, retrieving and editing your quote.
Your holiday destination The region which your holiday destination is in, depending on the policy you choose.
Your medical conditions Finding and declaring your medical conditions in the quote journey. Being fit to travel.
What is covered Main benefits. Also includes pregnancy, cruise, max trip lengths and non travelling relatives
Your policy Making changes to your cover. Buying, renewing or cancelling your policy.
Contacting us Finding who you want to speak to.
Making a claim How to make a claim.

About the Help Centre

Find answers to any questions that you may have. Either click on the topic that you need help with from the choices above or use the search box.

Your feedback is important to us! Were our help articles useful? Please click 'Yes' or 'No' at the bottom of each help article.

Popular articles


AllClear Travel Insurance Services Pty Ltd Suite 1.04 Level 1, 19 Harris Street, Pyrmont, 2009, Sydney, NSW

This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed AllClear Insurance Services Pty Ltd, ABN 165 270 066 (AllClear) as its authorized Representative to deal with this insurance product.

*The product information contained on this website is a brief summary only. For full details of the benefits, terms and conditions and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Policy Wording and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to acquire the product.