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Help Centre

Choose where you would like help from one of the topics below.

Contacting us Finding who you want to speak to.

What is covered Main benefits. Also includes pregnancy, cruise, max trip lengths and non travelling relatives

Making a claim How to make a claim.

Product design and distribution policy AllClear are committed to having a customer-centric approach to the development and distribution of our travel insurance products.

Your quote Issues with the quote journey and understanding your premium. Saving, retrieving and editing your quote.

Your policy Making changes to your cover. Buying, renewing or cancelling your policy.

Your medical conditions Finding and declaring your medical conditions in the quote journey. Being fit to travel.

Your holiday destination The region which your holiday destination is in, depending on the policy you choose.

FAQ's Our frequently asked questions

Financial Hardship Policy If you are experiencing financial hardship

Customers Experiencing Vulnerability Arranging support for any vulnerabilities our customers may have

Domestic and family violence policy AllClear domestic and family violence support.

Find answers to any questions that you may have. Either click on the topic that you need help with from the choices above or use the search box.

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Contact information for each enquiry

How to renew your policy

Your policy documents

What you need to declare during the quote process

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Copyright © 2024 Europ Assistance Australia Pty Ltd – All rights reserved

This insurance is underwritten by the insurer Mitsui Sumitomo Insurance Company Limited (MSI), ABN 49 000 525 637, AFSL 240816. Europ Assistance Australia Pty Ltd (EAA) ABN 71140219594, AFSL 552106 holds a binding authority from the insurer, MSI to issue contracts of insurance and to deal with or settle claims on MSI’s behalf and as MSI’s agent. AllClear Insurance Services Pty Ltd, ACN 165 270 066, trading as AllClear Travel Insurance, is an Authorised Representative (AR number 1311154) appointed by EAA to distribute and administer this insurance product.

Any recommendations made about the insurance is general advice only and doesn’t take account of your particular needs and circumstances. A Target Market Determination and combined Product Disclosure Statement and Financial Services Guide is available for this product and this should be considered by you before making a decision to buy or hold this insurance.

* The product information contained on this website is a brief summary only. For full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Policy Wording and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to acquire the product. The PDS and TMD can be obtained here.

© 2024 AllClear Insurance Services Pty Limited - All rights reserved