Information for AllClear Traveller, Gold and Gold Plus policyholders
The following terms apply to customers who bought their policy before 22nd November 2017.
If you have bought your policy from 22nd November onwards, the volcano would be deemed to be a known event – so no cover is in place.
You can find additional travel guidance here http://smartraveller.gov.au/Countries/asia/south-east/Pages/indonesia.aspx
For customers in Bali
If you’re stuck in Bali and unable to return to Australia, your existing policy will automatically extend cover – until such time as you are reasonably able to return home.
Delay to your travel
You are not covered for Travel delay.
If you have any requests which fall outside of the guidelines above, please contact our Customer Care Team on +61 2 9333 3922
For customers who are still in Australia and have not yet travelled
Where possible, you should source a full refund from your travel provider. You may still be able to re-book / alter your travel plans – any cost associated with this would not be covered.
If you wish to rearrange your trip dates, we can allow the cover dates to be transferred to a new trip – as long as the new trip is within 3 months of the original departure date; is for the same (or no longer) duration; and is to the same geographical area.
Delay to your travel/abandonment of your trip
You are not covered for Travel delay or abandonment.
If you have any requests which fall outside of the guidelines above, please contact our Customer Care Team on +61 2 9333 3922