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    DOMESTIC AND FAMILY VIOLENCE POLICY

    Page contents

    AllClear Domestic and Family Violence Support

    Quick Exit

    Domestic and family violence can happen to anyone at any time, regardless of their age, gender, sexual orientation, geographic location, cultural or religious beliefs, or economic status. Domestic and family violence refers to violent, threatening or abusive behaviour by a person towards a current or former family member or partner where the abuser seeks to dominate, coerce or control the other person. Domestic and family violence is not limited to physical harm. It can include emotional, sexual, financial, psychological and economic abuse and social isolation.

    At AllClear we recognise that domestic and family violence can be complicated, challenging and personal. Every person’s situation is unique and the right actions for you will depend on your individual circumstances. If you are affected by domestic and family violence, we are committed to supporting you through this difficult time.

    How We Can Help

    • Helping you set up new insurance policies
    • Ensuring an appropriate and sensitive claims handling process
    • Giving you greater control over how your personal information is shared with third parties;
    • Finding safe ways to communicate with you in light of your circumstances
    • Minimising how often you need to disclose your personal information
    • Assisting to arrange access to financial hardship support
    • Referring you to specialist services

    Your Insurance

    If you need help with your policy, insurance premiums or need to make a claim, please contact us on
    02 9333 3923. If you already have a claim with us, please contact your claims officer directly.

    AllClear offer support for financial hardship is those times when your circumstances can make it difficult to meet your financial commitments. If you are experiencing financial hardship, please speak to your claims officer or contact us on 02 9333 3921.

    We are bound by the General Insurance Code of Practice. This aims to raise the standards of practice and service in the insurance industry, improve the way claims and complaints are handled and help people better understand how general insurance works.

    The insurer of this insurance is:
    Mitsui Sumitomo Insurance Company Limited ABN 49 000 525 637,
    AFSL 240816 Level 18, 1 Bligh St,
    Sydney, NSW 2000,
    Australia.

    This insurance is distributed and administered on the insurer’s behalf by the insurer’s authorised representative

    AllClear Insurance Services Pty Ltd,
    ABN 76 165 270 066
    Suite 1.04 Level 1, 19 Harris Street,
    Pyrmont, 2009, Sydney, NSW,
    Customer Service Tel: 02 9333 3923.

    Some parts of the insurance is administered on our behalf by MAPFRE Insurance Services Australia Pty Ltd

    Your Privacy

    AllClear understand that privacy can be critical to safety in any domestic and family violence situation. We will take care to protect your personal information in accordance with our Privacy Policy.

    Your Safety and Wellbeing

    There are a number of services available if you are experiencing domestic and family violence. We have listed below some of these services for you. In an emergency or if you are not feeling safe, always call 000.

    1800RESPECT – 1800 737 732
    24-hour hotline for anyone who is at risk of domestic and family violence and sexual assault

    Lifeline – 13 11 14
    24-hour crisis support and suicide prevention services.

    Aboriginal Family Domestic Violence – 1800 019 123
    A dedicated line for Aboriginal victims of crime who would like information on victims’ rights, how to access counselling and financial assistance.

    Relationships Australia – 1300 364 277
    Community-based not-for-profit organisation providing support groups and counselling on relationships.

    Ageing and Disability Abuse Helpline – 1800 628 221
    A helpline for abuse, neglect and exploitation of older people and adults with disability.

    National Debt Hotline – 1800 007 007
    Free financial advice and counselling services on how to get your finances back on track during a difficult time.

    Kids Helpline – 1800 551 800
    Free private and confidential counselling services for young people aged 5 and 25.

    Mensline Australia – 1300 789 978
    Free telephone and online support, information and referrals for men with family and relationship concerns.

    QLife – 1800 184 527
    Free and anonymous counselling services and LGBTI relationship support.