Toll-Free Call Centre 6 days a week 1800-78 58 70 or
Toll-Free Call Centre 6 days a week
1800-78 58 70
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24 hour emergency medical support and repatriation

Emergency numbers

All of our policies offer this facility. Full details can be found in the individual policy wordings. We will also send these details out to you when you buy your policy.

If you require emergency assistance please call +61 2 9333 3922.

For claims please contact allclearclaims@mapfre.com.

FAQs on Emergency assistance

What is repatriation?

Repatriation is the arrangement of specialist medical transport to take you home following medical treatment abroad. Repatriation is covered under all policies

Are you covered to use private facilities abroad or only entitled to use state treatment?

For any policy, you will need to contact Medical Emergency Assistance Service if you need in or out patient treatment, or as soon as you’re hospitalised. Private hospitals are not automatically excluded from cover but some providers will not cover costs of private medical treatment unless they have specifically authorised it. It is always best  to check your policy wording to understand exactly what your policy provider requires of you in these circumstances to ensure your hospital bills will be covered.

What is the Medical inconvenience benefit?

This pays a fixed amount for each 24 hour period spent as an inpatient overseas. It’s designed to help compensate you for expenses that might arise while in hospital e.g. taxi fares for companions. Be sure to check if your preferred policy suits your needs.

Is dental care covered?

Our policies cover emergency dental treatment, for the relief of pain alone, up to £350.