Call Toll-Free Now! 5 days a week 1800-78 58 70 or
Call Toll-Free Now! 5 days a week
1800-78 58 70
Travel Alerts - (Including latest development on COVID-19 and the global do not travel issued by DFAT on the 18th of March)
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    Cancelling your travel insurance policy

    Getting your money back

    Can you get your money back if you want to cancel?

    Your right to cancel ‘Cooling Off Period ‘ If, having examined this PDS and the schedule of cover you decide the insurance does not meet your needs, you can
    cancel the insurance within 14 days from the date you receive the schedule of cover and this PDS and we will refund the premium provided you have not taken a
    trip to which the insurance applies, and you have not made a claim.

    If you cancel after this 14 day period, we will refund your you a proportion of the premium for the outstanding period of cover less any government charges and
    taxes that we cannot recover.

    To request cancellation of your policy please contact AllClear by writing to:

    AllClear Insurance Services Pty Ltd,
    Suite 1.04 Level 1, 19 Harris Street,
    Pyrmont, 2009, Sydney, NSW
    Email: allclearservice@mapfre.com

    Frequently asked questions on cancelling your policy

    If you’ve arranged a refund through our Contact Centre, or have chosen to cancel your policy online within your cooling off period, providing the terms and conditions have been met, you can expect the refund to be back in your account within 10 working days.

    Why haven't you received your refund?

    If you’ve arranged a refund through our Contact Centre, or have chosen to cancel your policy online within your cooling off period, providing the terms and conditions have been met, you can expect the refund to be back in your account within 10 working days.

    Can you cancel your policy online?

    Yes, you can cancel your policy online if you login to the customer login part of the website.

    Please note, that you are not entitled to a full refund after your 14 day cooling off period. If you are seeking to cancel your policy after this period, please contact us on +61 2 9333 3923. 

    Often, we will refer your circumstances to the Underwriter in these circumstances, to see what refund we can offer.