Bali Floods

11 September 2025: ‍

Heavy rainfall in Bali, Indonesia that began on Tuesday, September 9, 2025, has resulted in flooding in several areas across the country, including Kuta, Klungkung and Denpasar.  Travel services may be impacted by the heavy rainfall and flooding.

If you’re travelling, or are about to travel:

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 29333 3922.

We further urge you to monitor updates from the local authorities, emergency services, and the DFAT Smartraveller website.

Policy coverage:

Policies Purchased before 12:00AM AEDT on 11September 2025: 

Customers may be covered for claims arising from this event.  

We encourage those affected to submit a claim, which will be assessed in line with the terms and conditions outlined in their Combined Financial Services Guide and Product Disclosure Statement (PDS). Each claim is reviewed individually, considering the relevant limits, conditions, and exclusions.

Policies Purchased After 12:00AM AEDT on 11September 2025:  

Please be aware our policies contain exclusions for known events. Customers are not covered for claims arising from this event however, we will assess each situation on a case-by-case basis.

If customers are considering changes to their travel plans, we recommend they speak with their travel agent as soon as possible to help reduce any potential out-of-pocket costs.

If your travel plans are affected:

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy you must do everything you can to minimise losses.  

You can submit a claim at any time after your policy has commenced. All claims will be assessed in line with the terms and conditions outlined in the combined Product Disclosure Statement (PDS) and Financial Services Guide. Each claim is reviewed individually, considering the relevant limits, conditions, and exclusions.

If you need to submit a claim, please complete a claim on our claims portal and if you need help doing this, contact us

If you have any other queries, please get in touch.

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